Chuyên Viên Quy Trình & Giám Sát Chất Lượng

Công ty Tài chính TNHH MTV Ngân hàng Việt Nam Thịnh Vượng (FE Credit)

Recruitment Information

  1. Work location: Ho Chi Minh , ,
  2. Industry: Banking , Quality Control (QA/QC) , Finance / Investment
  3. Job level: Experienced
  4. Job type: Permanent
  5. Salary: Negotiable


Job description

- Assist Head of Third Party Department to develop and implement call assessment plan according to customer list allocated to each sale agents of Third Parties.
- Synthesize results and generate call quality analysis (based on content, processes, products…) to report to team leads, Head of Third Party Department
- Maintain close interaction with sales team to generate feedbacks timely to help sale agents of Third Parties improve their skills & performance
- Use the call quality reports to assist Head of Third Party Department in proposing changes/ improvements for training material
- Maintain a complete understanding of all products/ internal and external processes in order to correctly assess the quality made by sales agents/TL/SS
- Set up short meeting and retrain skill as well products for sale agents/TL/SS of Third Parties.
- Undertake other tasks assigned by Third Party QA TeamLead.

Job Requirement


- Bachelor Graduate, major: Business Administration; Economics or relating area 
- At least 02 years’ experiences working in relevant fields, preferably working for banking or financial institution 
- Understanding of banking products & services


- Good  oral & verbal communication skills 
- Strong analytical skills
- Good interpersonal skills 
- Fraud investigations skills
- Time management skill
- Professionalism, confidence, ability to handle pressure/conflict and ability to work well in a team environment
- Proficiency in Microsoft Office software

Required Job Skills

training economics banking communication management software

Company Overview

Công ty Tài chính TNHH MTV Ngân hàng Việt Nam Thịnh Vượng (FE Credit)
Lầu 3B, số 9 Đoàn Văn Bơ, Q.4, TP.HCM
Company size: 10.000 - 19.999

Founded as Consumer Finance Division of Vietnam Prosperity Joint-Stock Commercial Bank (VPBank), after 5 years of establishment, FE Credit successfully transferred all consumer finance operations to the new independent company – VPBank Finance Company Limited, abbreviated as VPB FC (Brand FE...

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