Customer Service Executive (English - Japanese Bilingual)

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Recruitment Information

  1. Work location: Long An , ,
  2. Industry: Interpreter/ Translator , Purchasing / Merchandising , Supply chain
  3. Job level: Experienced
  4. Job type: Permanent
  5. Salary: Negotiable

 

Job description

*** Summary: Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.

*** Key Roles and Responsibilities​:

  • To respond and ensure the customer enquiries and requests are addressed in a timely manner;
  • To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met;
  • To handle customer complaints according to the Company procedures and service standard;
  • To communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information;
  • To proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team;
  • To assist and back up other team members and provide supports and report to Supervisor.

Job Requirement

  • Bachelor’s degree;
  • At least 02 working years related experience in: Customer Service, Supply Chain, Merchandising, Procurement, Order Management...;
  • Strong written, verbal skills in English or English-Japanese bilingual;
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software;
  • Excellent customer service & presentation skills.

Required Job Skills

service executive sales lotus