Duty Manager

Ramana Hotel Saigon

Recruitment Information

  1. Work location: Ho Chi Minh
  2. Industry: Restaurant / Hotel
  3. Job level: Manager
  4. Job type: Permanent
  5. Salary: Negotiable


Job description

-Responsible for monitoring FO and driver team s‘activities on duty: night shift

- General check FO 's operation - Handle guest’s requests or complaints

- Handle unexpected incidents on behalf of management in professional manner

- Report FOM any serious case that can not be solved immediately

- Do department monthly training plan - Do weekly training in Job skills & SOPs

- Follow up and have pending issues done effectively - Opened and effiective communication among departments

- Solve associates ‘s conflict positively

- Check and make sure all duty staff to properly follow the standard of using HOTEL SYSTEM ‘s functions as trained ( posting , update profile )

- Does general check of the building - Make daily report

- Other tasks (Guest service and Security duty) assigned by FOM

Job Requirement

- At least 1 year experience as same position /service apartment

- At least 3 years guest service/hotel experience or an equivalent combination of education and/or experience.

- Must have full knowledge of the guest service/night function

- Supervisory and training skills - Fluent English speaking and writing

Required Job Skills

education service training english writing

Other Information

-Competitive salary

- Good chance to promote

- 24/24 hrs insurance

- Meal - Service charge

- Public holiday award