OPERATIONS OPTIMIZATION SPECIALIST (CHUYÊN VIÊN TỐI ƯU HÓA VẬN HÀNH)

CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Recruitment Information

  1. Work location: Ho Chi Minh
  2. Industry: Customer Service
  3. Job level: Experienced
  4. Job type: Permanent
  5. Salary: Competitive

 

Job description

- Collaborate with data analyst to collect necessary Call center data (KPI, attrition rate, etc.) and information (workflow, process, etc.) from divisions, prepare comprehensive analysis reports

- Develop and customize operations processes and procedures (quality assessment, performance management, etc.). Coordinate with divisions to implement and continuously improve processes and procedures

- Study and understand divisions’ workflows, clients’ situation to continuously plan and propose improvement methods/activities

- Research, plan and propose new services to divisions, aiming to expand business scale

- Set up new projects (timeline planning, vendor coordination, etc.) upon clients’ request

- Other tasks as assigned by supervisors

- Working time: 05 days/week (and Bi-weekly Saturday)

- Working place: Tân Bình Dist, HCM City

Job Requirement

- Academic level: University

- Experience:

+ Call center experience (at least 1 year)

+ Planning and Market Research experience

- Language: Vietnamese, English

- IT skills: Microsoft Office (Excel and PowerPoint)

- Other skills: Researching, Planning, Reporting, Presentation, Communication

Required Job Skills

operations optimization management research planning vietnamese english presentation communication

Other Information

QUYỀN LỢI ĐƯỢC HƯỞNG

- Salary range: 18.000.000 – 30.000.000 VND/month

- Periodical bonus: twice/year

- Position promotion, salary increase: once/year

- 13th month salary

- Insurances followed Vietnamese Labor Law

- Bonuses, gifts for Holidays

- Activities: Birthday party, team building, company trip, etc

Company Overview

CÔNG TY TNHH TRANSCOSMOS VIỆT NAM
Pico Plaza – 4th floor, 20 Cong Hoa street, Ward 12, Tan Binh Dist., HCM, Vietnam
https://www.trans-cosmos.com.vn/
Company size: 100 - 499

Công ty Transcosmos Vietnam là cty vốn 100% Nhật Bản thành lập văn phòng chi nhánh tại TpHCM vào tháng 10/2015. Chúng tôi cung cấp các dịch vụ BPO cũng như dịch vụ chăm sóc khách hàng cho thị trường trong và ngoài Viêt Nam.

Về dịch vụ BPO, chúng tôi triển khai dịch vụ Offshore hỗ trợ khai...

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