Programme Advisor


Recruitment Information

  1. Work location: Ho Chi Minh , Da Nang
  2. Industry: Customer Service , Education /Training , Sales / Business Development
  3. Job level: Entry Level
  4. Job type: Permanent
  5. Salary: Negotiable


Job description

1. Handle student enrolment.
- Sign up students for courses.
- Arrange payment for courses.
- Check the inquiries.
- Arrange class transfers.
- Arrange school fee refunds.
- Arrange school fee savings.
- Assign classes and level placement for students.
- Follow up company and private class payments by bank transfer.

2. Handle programmes consultations and sales activities.
- Introduce the company.
- Clarify customers’ needs.
- Give pre-consultations.
- Get students’ information.
- Arrange placement tests.
- Deliver programmes / course consultations.

3. Handle customer care activities.
- Handle customer complaints, customer requests.
- Update and follow up Customer Complaint Resolution Records.
- Update waiting lists.
- Follow up booking lists.
- Do the telesales.
- Email to customers as requested.

4. Handle customer payment.
- Receive customer payments.
- Hand over cash balance to ACC/TTO.

5. Administration tasks.
- Manage students’ documents.
- Makie reports: Visit, New Sales, Summer Courses…


Job Requirement

- Good product knowledge.
- Sales orientation.
- College/University graduated is an advantage.
- Sales experience, including in counselling, advising and customer service.

- Good communication and persuasion skills.
- Excellent interpersonal skills.
- Team player, interacts well with people of all levels.
- Strong sales and customer service focus.
- Language Fluent in Vietnamese; English fluency is an advantage.
- Computer Familiar with MS Office.

Other requirements
- Age range: 21 to 30.
- Well presented.
- Enthusiastic, professional and well-organized.
- Ability to work independently as well as in a team.
- Available for shift working.
- Ability to work under pressure.
- Outgoing personality and self motivate.

Required Job Skills

Communication Sales MS Office Enthusiastic Individual Working

Company Overview

146 Nguyễn Đình Chiểu, P6, Q3
Company size: 100 - 499

ILA Vietnam is a foreign-owned educational and training company. We offer a broad range of educational programmes and services, including:
• English language programmes for children and adults
• International exam preparation
• Teaching Training
• Corporate training
• Overseas study...

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Other jobs of this company (2)

  1. Education Counseller