Customer Support

DiCentral Viet Nam Co., Ltd

Thông tin tuyển dụng

  1. Nơi làm việc: Hồ Chí Minh , ,
  2. Ngành nghề: Dịch vụ khách hàng , Thương mại điện tử , Biên phiên dịch
  3. Cấp bậc: Mới tốt nghiệp
  4. Hình thức làm việc: Nhân viên chính thức
  5. Mức lương: Dưới 12 tr.VND

 

Mô tả công việc

  • Answer support phone lines and emails
  • Resolve technical issue/errors related to DiCentral web services
  • Train customers to use their DiCentral web account
  • Work with EDI mapping in upgrading EDI maps
  • Track support inquires through the support CRM insuring the customer issue is resolved
  • Follow-up on unacknowledged transactions
  • Set-up and maintain EDI trading partner relationships as needed
  • Any other duties as assigned by supervisor

Yêu cầu công việc

  • Experience in Customer Service, Technical Support or related field preferred
  • Active Listener be able to give full attention to what is being said, take time to understand the points being made, ask questions as appropriate and not interrupt at inappropriate times
  • Strong communication skills both written and verbal; Ability to communicate thoughts and information clearly and concisely
  • Must have a strong attention to detail; Careful about detail and thorough in completing work tasks
  • Efficient able to handle and resolve client issues quickly and accurately
  • Ability to work in a dynamic and fast-paced environment
  • Working Time: 40 hours/Week,  9 PM – 6AM 2 days a week and 3 days in flexible breaking shifts.
  • Willingly to work at weekends

Kỹ năng công việc cần có

English Customer Support