Customer Service Executive (English - Chinese Bilingual)

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Recruitment Information

  1. Work location: Long An , Ho Chi Minh
  2. Industry: Customer Service , Manufacturing / Process , Supply chain
  3. Job level: Experienced
  4. Job type: Permanent
  5. Salary: 16 - 20 tr.VND

 

Job description

  • Handle customer complaints according to the Company procedures and service standard;
  • Response and ensure the customer enquiries and requests are addressed in a timely manner;
  • Coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met;
  • Communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information;
  • Proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team;
  • Assist and back up other team members and provide supports and report to Supervisor.

Job Requirement

  • Bachelor’s degree;
  • Have 02 years related experience in Supply Chain, Customer Service, Merchandising, Procurement, Order Management;
  • Strong written, verbal skills in English and Chinese;
  • Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software;
  • Excellent customer service skills.

Required Job Skills

merchandising procurement lotus