Deputy Service Manager cum Service Consultant

Công ty Cổ phần Bán lẻ Việt Moto

Recruitment Information

1. Work location: Da Nang
2. Industry: Retail / Wholesale , Maintenance , Mechanical / Auto / Automotive
3. Job level: Manager
4. Job type: Permanent
5. Salary: Negotiable

 

Job description

1. Purpose of the Job

• Manage workshop, parts, and after-sales operations.
• Provide service consulting and customer support to ensure satisfaction. 

2. Key Responsibilities

a. Service Operations & Customer Service

• Intake and diagnose customer vehicles, prepare repair orders.
• Assign jobs, monitor progress and quality.
• Estimate cost/time and communicate clearly with customers.
• Handle complaints, ensure high customer satisfaction.
• Support upselling of parts, accessories, and services. 

b. Deputy Service Manager Duties

• Manage workshop, spare parts, and after-sales staff.
• Control warranty, PDI, and mobile workshop.
• Monitor inventory, tools, and workshop performance.
• Develop after-sales promotions, pricing, and reporting.
• Maintain customer database and manage technical complaints.

Job Requirement

• College diploma or equivalent, technical background, 3+ years progressive experience in a dealership service department (motorcycle or automotive).
• Strong leadership and team-building skills.
• Strong sales skills and customer-first mindset.
• Harley-Davidson service knowledge preferred or ability to quickly learn.
• Excellent communication, organizational, and time management skills.
• Passion for motorcycles and the Harley-Davidson community.
• Fluent English communication.
• Proficiency with Microsoft Office Suite; dealership management system and inventory management system experience preferred.
• Valid motorcycle license (A2).

Required Job Skills

Problem-Solving Customer Service Skills Sales Skills Leadership and Team-building skills Time management skills English communication

Other Information

• Regular handling of motorcycles and shop equipment.
• Work near moving mechanical parts, noise, exhaust fumes, and chemicals.
• High attention to detail and a problem-solving approach.

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