Order Processing Team Leader

DKSH Vietnam Co., Ltd.

Recruitment Information

  1. Work location: Ho Chi Minh
  2. Industry: Food Tech / Nutritionist , Customer Service , Consulting
  3. Job level: Team Leader / Supervisor
  4. Job type: Permanent
  5. Salary: 8 - 12 tr.VND


Job description

  • Support superior in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources
  • Execute work processes and standard operating procedures to improve operational efficiency and client/customer service
  • Supervise and coordinate day-to-day activities in solving problems that affect the service quality and efficiency
  • Monitor employee activity and movement to ensure manpower is fully occupied as scheduled
  • Coordinate and verify information/status with relevant stakeholders to ensure all transactions are processed accurately and timely
  • Communicate/update related internal departments on urgent issues, updates on promotions/campaigns and trade announcements to ensure employees are fully educated
  • Prepare regular/ad-hoc customer service reports and identify areas for improvement
  • Identify and evaluate key areas/processes to ensure timely, effective and efficient service to customers
  • Establish and maintain good working relationships with clients/customers

Job Requirement

  • Demonstrate basic knowledge in customer service principles and practices
  • Proven SAP knowledge
  • Proven experience in call center/customer service environments
  • Proven ability in multi-tasking and prioritizing workload
  • Demonstrate high attention to detail, follow-through and accuracy
  • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
  • Demonstrate fluency in local language and ideally in English, both written and spoken

Required Job Skills

employee sap excel word fluency english