Customer Service Executive (English - Chinese Bilingual)

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Recruitment Information

1. Work location: Long An
2. Industry: Customer Service , Manufacturing / Process , Supply chain
3. Job level: Experienced
4. Job type: Permanent
5. Salary: 16 - 20 tr.VND

 

Job description

• Handle customer complaints according to the Company procedures and service standard;
• Response and ensure the customer enquiries and requests are addressed in a timely manner;
• Coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met;
• Communicate with sales team and key vendors regarding the latest development of the customers and to maintain updated customer profile information;
• Proactively share among team members on new product / system knowledge and on lessons learnt from the mistakes to improve quality of the whole team;
• Assist and back up other team members and provide supports and report to Supervisor.

Job Requirement

• Bachelor’s degree;
• Have 03 years related experience in Supply Chain, Customer Service, Merchandising, Procurement, Order Management;
• Strong written, verbal skills in English and Chinese;
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software;
• Excellent customer service skills.

Required Job Skills

merchandising procurement lotus

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