HOTEL OPERATIONS MANAGER

Công ty Cổ phần Yến Sào Nha Trang

Thông tin tuyển dụng

  1. Nơi làm việc: Lâm Đồng
  2. Ngành nghề: Dịch vụ khách hàng , Du lịch , Nhà hàng / Khách sạn
  3. Cấp bậc: Quản lý
  4. Hình thức làm việc: Nhân viên chính thức
  5. Mức lương: Thỏa thuận

 

Mô tả công việc

OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES:

  • Fully responsible for all aspects of all departments.

  • Support and work with all Head of Departments in all aspects of running this hotel.

  • Ensure the premises are in operative condition as per the category of the unit to receive & serve the guests.

  • Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, GSTS feedback / RSTS feedbacks and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/RGM.

  • Ensure SOP implementation in all departments and check the same during routine operational checks. Consultant /GRM guidance to be taken wherever required.

  • Monitor the purchase/indent / requestions of each department, the accounts receivable (collection from debtors), and the accounts payable (payable to the vendors/suppliers, etc).

  • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager & Chef.

  • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to HO Purchase.

  • Inspecting all departments for SOP implementation.

  • Inspecting all departments with their respective Manager for cleanliness, ambience, service readiness, staff grooming & hospitality culture.

  • Monitor the co-ordination between all departments for smooth & efficient operations.

  • Assessing and reviewing customer satisfaction and service recovery process.

  • Meet all dept. heads to review & train the staff to upkeep the human capital.

  • Identifying staff learning needs and assisting with the development

  • Providing timely and constructive feedback to all direct reports as and when required either formally or informally.

  • Conduct weekly / Daily meetings with marketing people for inquiry & follow up & conversion to grow up the business.

  • Monitor and maintain operation & overhead costs in order to maintain maximum revenue to the organization.

Yêu cầu công việc

EDUCATION:

Degree Level
Bachelor's degree Minimum

Degree Field(s)
Hotel, business or hospitality management.

EXPERIENCE:

Minimum 3 to 4 years of work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations Manager or Hotel Manager.

Kỹ năng công việc cần có

operations sales service recovery implementation consultant hospitality marketing education

Thông tin khác

  • Độ tuổi: 25 - 40
  • Lương: 10 Tr - 40 Tr VND

Thông tin công ty

Công ty Cổ phần Yến Sào Nha Trang
Lầu 7, 40 Phạm Ngọc Thạch, Phường Võ Thị Sáu, Quận 3, TP HCM.
https://ysnt.com.vn/
Quy mô: 100 - 499

CÔNG TY CỔ PHẦN YẾN SÀO NHA TRANG
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Đặt chữ “Tâm” và “Chất lượng” làm đầu,Công ty Cổ phần Yến sào Nha Trang luôn nỗ lực hết sức mình để mang đến cho Khách hàng những sản phẩm tốt nhất. Đồng thời, chúng tôi luôn mong muốn giúp Quý khách có những...

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